Ticketing Simplified
Simplify IT Support with an AI-Powered Ticketing System
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minMAX is the AI-powered ticketing system built to transform how IT support teams manage and resolve helpdesk tickets. Our helpdesk software uses AI sentiment analysis, automates ticket triage, streamlines ticket resolution, and triggers CSAT surveys—reducing costs while improving response and resolution times.
Why minMAX Is the Best Helpdesk Software for IT Teams
Easy to setup
Get started in minutes with seamless onboarding—no tech team required.
Support Mailbox-Based Tickets
Seamlessly convert incoming emails from your Office365 or Gmail into actionable support tickets within minMAX.
AI Ticket Triage & Smart Ticket Routing
AI ticket routing and prioritization ensures that the right technician sees each issue first.
AI Sentiment Analysis & Automated CSAT Survey
Automated CSAT ticketing immediately gathers feedback after ticket closure. Integrated AI sentiment analysis flags unhappy customers for fast escalations.
Zero-Touch TimeOps
Auto-captures effort, categorize work, and log time—no clicks needed.
Workflow Automation
Automate repetitive tasks and streamline your service delivery process with customizable automated workflows.
We bring to the ticketing system
Reimagining ticketing with innovation and creative flexibility—so your workflows adapt to you, not the other way around.
Channel Expertise, Engineered into Innovation
Matt co-founded Nemsys in 1999 and later helped launch LabTech Software, which became a key part of ConnectWise after their 2015 merger. As a senior leader at ConnectWise, Matt brought deep operational and industry knowledge to the table. Now, he is back with their latest channel-tested innovation — minMAX — built to help IT providers scale smarter.
Co-Founder minMAX
Ticketing Simplified Automated Redefined
Trusted by teams worldwide — Join the growing number of businesses that use minMAX to streamline support, boost efficiency, and simplify ticketing.