About Us
AI-Powered Ticketing System for Seamless IT Support
What we do
Delivering an AI ticketing tool that reimagines how businesses manage support.
Built for modern IT teams, minMAX combines easy to use intuitive design with smart automation like AI ticket triage, smart ticket routing, and automated CSAT surveys to streamline support from day one.
With built-in AI sentiment analysis, seamless support-inbox integration, automated customizable workflows, minMAX helps you resolve issues faster, and scale IT support with confidence.
From onboarding to resolution—minMAX delivers enterprise-level efficiency at every touchpoint.
Meet the team
Crafted by Channel Champions
Matt Nachtrab
Co-Founder & Chief Executive Officer (CEO)
Drew McCallum
Co-Founder
Paramjit Kaur
Co-Founder & Chief Technical Officer (CTO)
Ticketing Simplified Automated Redefined
Trusted by teams worldwide — Join the growing number of businesses that use minMAX to streamline support, boost efficiency, and simplify ticketing.