Privacy Policy

 

Effective Date: April 5, 2025 

 

  1. Introduction

Welcome to minMAX, an AI-powered ticketing and service management platform accessible via https://portal.minmax.net. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our services. Our commitment is to maintain transparency and uphold your privacy rights in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). 

 

  1. Information You Share With Us

2.1 Basic Contact Information 

When you engage with minMAX, we may collect the following personal information: 

            • Full name
            • Email address
            • Contact details, including phone number and mailing address 

2.2 How We Collect Information 

We collect personal information through: 

            • User registration and onboarding processes
            • Integration with email services (e.g., Gmail) to read and organize support emails into support tickets
            • Direct communications with our support team 

2.3 Google User Data 

minMAX’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. 

Additional Limits on Use of Your Google User Data: Notwithstanding anything else in this Privacy Policy, if you provide the App access to the following types of your Google data, the App’s use of that data will be subject to these additional restrictions: 

The App will only use access to read, write, modify, or control Gmail message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows users to compose, send, read, and process emails and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets. 

The App will not use this Gmail data for serving advertisements. 

The App will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for the App’s internal operations and even then only when the data have been aggregated and anonymized. 

2.4 Automatically Collected Information 

When you use our platform, we automatically collect certain information, including: 

            • Device information (e.g., browser type, operating system)
            • Usage data (e.g., pages visited, time spent on the platform)
            • Cookies and similar tracking technologies to enhance user experience 
               
  1. How Information is Used

3.1 Primary Uses 

We use the collected information to: 

            • Provide, operate, and maintain our services
            • Process transactions and manage user accounts
            • Send updates and communications related to service usage
            • Improve and personalize user experience 

3.2 Personalized Content and Advertising 

Currently, minMAX does not use personal data for personalized content or advertising purposes. Should this change, we will update this policy accordingly and obtain your consent where required. 

 

  1. Data Sharing and Disclosure

4.1 Third-Party Sharing 

We do not sell your personal information. However, we may share your data with trusted third parties to: 

            • Process payments  
            • Provide technical infrastructure and support services 
            • Ensure compliance with legal obligations  

All third-party service providers are contractually obligated to protect your information and use it solely for the purposes specified by minMAX. 

4.2 Legal Reasons 

We may disclose your information if required to: 

            • Comply with legal obligations or respond to lawful requests 
            • Protect the rights, property, or safety of minMAX, our users, or others 
            • Investigate and prevent fraud or security issues  

 

  1. User Rights

5.1 Access and Control 

You have the right to: 

            • Access and review your personal data 
            • Request corrections to inaccurate information  
            • Request deletion of your data  
            • Opt-out of non-essential communications

To exercise these rights, please contact us at support@minmax.net. 

 

  1. Data Security

We implement robust security measures to protect your data, including: 

        • Encryption of data during transmission and at rest  
        • Access controls and authentication protocols 
        • Regular security audits and vulnerability assessments 
        • Incident response plans to address potential data breaches 

 

  1. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of data and the purposes for which it was collected. 

 

  1. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction, including countries that may not have the same data protection laws as your jurisdiction. In such cases, we ensure that appropriate safeguards are in place to protect your data, in compliance with applicable data protection laws. 

 

  1. Children’s Privacy

minMAX is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. 

 

  1. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: 

Email: support@minmax.net 
Mailing Address: 902 N Superior St, Toledo, Ohio 43604, United States 

 

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date. We encourage you to review this policy periodically. 

 

By using minMAX, you agree to the terms outlined in this Privacy Policy. 

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